Ordering & Payment

 

First Order

Use either the top navigation and click on a category you would like to view or use the drop down navigation and choose within the category what product type you would like to browse. You can then choose a specific item you would like to view and purchase.

Click on the product to view it in greater detail.

Use the colour switcher if available on products where multiple colour options are available, check the size you require and insert the quantity you require in the quantity box

If you require your product to be personalised and the 'add monogram' option is available for the product you are viewing, please click on 'add monogram' to view the 3 step process. Firstly choose the type of lettering you require, then insert the text/initials required and finally select the colour thread you require and click 'Finish' for this to be added to your order.

Once you have completed your requirements click 'Add to Basket'

To add more products, simply click on the ‘CONTINUE SHOPPING’ link underneath your order and follow the above.

When you have finished shopping; either view your chosen items in ‘MY BASKET’, then “PROCEED TO CHECKOUT” and follow the simple instructions for creating an account and then making a purchase.

Returning Customer


Access your Monogrammed Linen Shop account in the ‘LOGIN’ section with your selected Email Address and Password.

Use either the top navigation and click on a category you would like to view or use the drop down navigation and choose within the category what product type you would like to browse. You can then choose a specific item you would like to view and purchase.

Click on the product to view it in greater detail.

Use the colour switcher if available on products where multiple colour options are available, check the size you require and insert the quantity you require in the quantity box

If you require your product to be personalised and the 'add monogram' option is available for the product you are viewing, please click on 'add monogram' to view the 3 step process. Firstly choose the type of lettering you require, then insert the text/initials required and finally select the colour thread you require and click 'Finish' for this to be added to your order.

Once you have completed your requirements click 'Add to Basket'

To add more products, simply click on the ‘CONTINUE SHOPPING’ link underneath your order and follow the above.

When you have finished shopping; either view your chosen items in ‘MY BASKET’, then “PROCEED TO CHECKOUT” and follow the simple instructions for creating an account and then making a purchase.

Payment, Pricing & Promotions


We accept American Express, Visa, Visa Electron and MasterCard

If you have paid on your debit, credit or charge card you will only be charged at point of ordering. Once the goods have been dispatched to the delivery address, we will email you to confirm dispatch.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Credit Card Validation


All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Verified By Visa and Mastercard Securecode


Monogrammed linen Shop is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet. If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits


Shop online with added security and peace of mind.

Your personal password is linked to your card only, and not to your computer.

This security scheme will help to prevent unauthorised purchases.

How It Works


When you reach the checkout process at www.monogrammedlinenshop.com you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers. Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase