Privacy & Cookie Policy

Why We Need to Collect Information

The information we collect is dependent on the activities you carry out on our website. We may collect the following information:

 

• Your contact information, e.g name, address, telephone number and email address

• Information about the products you have purchased

• Information about your recent online activity, related to transactions even if they have not been completed

• Your purchase information, including credit/debit card details

• Navigation and click–stream data, time and duration of your visit, products viewed or searched for, items in your basket, basket abandonment, information from cookies or web beacons

 

None of this information is shared with third parties, with the exception of our courier companies who require delivery information to ensure a smooth and efficient service.

 

The main purposes for which we collect and store your personal information are as follows:

 

• Order processing

• Delivery of products

• Payment authorisation and billing

• Improving the website and our service to you

 

Security and Safety

We use secure server software to protect the information you give us whenever you place an order or access your order and account information. This software encrypts your information before it is forwarded to us as required under the United Kingdom data protection legislation (the Data Protection Act 1998 as amended or varied from time to time).

We safeguard your privacy by limiting access to customer account information to only those who need access to perform their job. We use only full log in and password controls on our registration and sales order systems to further safeguard your customer account information.

 

Your Customer Records

If you have any questions or are unsure about the customer account information, please contact us at sales@monogrammedlinenshop.com. We would be happy to review your records and update them as needed. You can see and amend your personal details held by us by logging in to your account. Your email address and password are required to view or edit your personal details online. You are responsible for keeping your password confidential.

 

We Use Cookies

We do use cookies, but our cookies do not contain your personal customer account information. These cookies are used only to help us determine your user and browser preferences within our own website. If you prefer, you can set your computer to not accept cookies, and you will still be able to use our site.

 

Your Consent

We offer you the option of selecting whether or not you would like to receive occasional newsletters from us via email. If you do not wish to receive any communications from us, please check the box on the account registration form. If you no longer wish to receive communications from us, please email us at sales@monogrammedlinenshop.comand we will remove your email address from our records, log-in to your account and update your details or simply unsubscribe using the link in the last newsletter.

By using this website, you signify your consent to our collection of your personal customer account information for use in processing orders, payments, credit reference checking, fraud deterrence and market research. We will post any changes we make to the current privacy policy on our website so that you can stay informed about your rights and notify us about any changes in your preferences about those rights.

 

Cookie Policy

 

This cookie policy sets out how Monogrammed Linen Shop (MLS) uses and protects any information that you give Monogrammed Linen Shop (MLS) when you use this website. Monogrammed Linen Shop (MLS) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Monogrammed Linen Shop (MLS) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@monogrammedlinenshop.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Monogrammed Linen Shop 158 Walton Street London Great Britain SW3 2JL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.