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Items must be returned to the following address and be accompanied by the original documentation.


Monogrammed Linen Shop
158 Walton Street


All items are carefully checked for possible defects before shipping.  In the event of dissatisfaction with an item, it may be returned within two weeks (as long as it has not been used) and the customer will be entitled to an exchange or refund.

OUR EXTENDED CHRISTMAS RETURNS POLICY We’ve extended our usual limit for returns just for the festive season. Any gift bought between 20th November and 24th December 2020 can be exchanged or returned up until 28 January 2021, if it’s unwanted or unsuitable, with a proof of purchase, in its original condition. Gift receipts are available upon request.



Monogrammed and Bespoke items cannot be exchanged or refunded.


MLS cannot be held liable for any returned items that fail to arrive. MLS will not be liable for any customs or duties charges incurred when returning goods.